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Terms of Service

Home Terms of Service

Last updated: 13 September 2026

These terms govern bookings of chauffeur-driven Force Urbania vehicles from R W Holidays / Urbania Tours & Rents (“we”, “us”). By calling, messaging or paying an advance you agree to these terms.

1. Our services

We rent Urbania vans with a professional driver for local Bangalore, airport, wedding, corporate, family, pilgrimage and outstation use. Current models include 10, 12, 13, 16 and 17 seater Deluxe Luxury and Maharaja variants as listed on our fleet page. Seating is as quoted (D seat + driver). We do not offer self-drive.

2. Quotes and booking

  • Prices on the website are indicative. The final quote depends on date, duty type (local / outstation), kilometres, hours and vehicle variant.
  • A booking is confirmed only after we accept it and you pay the requested advance (typically 20–30%).
  • Please share correct pickup point, time, passenger count and luggage so we assign the right vehicle (including luggage-space variants).
  • Festival, weekend and peak dates may need a higher advance or a different vehicle if your first choice is taken.

3. Pricing, extras and GST

Unless a written quote says otherwise:

  • Local package: typically 8 hours / 80 km as published for that model.
  • Extra hours and extra km: charged at the rates shown for that vehicle.
  • Driver bata: as listed per vehicle / per day.
  • Outstation: billed per kilometre with a minimum 300 km per day unless agreed in writing.
  • Toll, parking, permit and hill charges: extra, payable as incurred (cash/UPI to driver or on the final bill).
  • GST: 18% extra on the taxable value as applicable.
  • Night charges or waiting beyond the package may apply if the duty overruns.

The published package does not include hotel stay for the driver on multi-day outstation trips. If the itinerary needs an overnight halt, driver accommodation and meals are to the customer’s account unless the quote includes them.

4. Payment

  • We accept Cash, UPI, credit/debit cards and bank transfer.
  • Advance is adjusted on the final bill. Balance is payable at the end of the trip or as agreed.
  • Extra km/hours are calculated from the garage or the agreed starting point as briefed at confirmation.

5. Cancellations and changes

  • More than 48 hours before pickup: advance refunded after any bank/UPI charges, or moved to a new date if the vehicle is free.
  • 24–48 hours before pickup: 50% of the advance may be retained.
  • Less than 24 hours , no-show, or cancellation after the vehicle has left the garage: advance is non-refundable and garage-to-pickup km/hours may be billed.
  • Date or vehicle changes are subject to availability and revised rates.

If we cancel because of a breakdown, we will try to send a similar Urbania or refund the unused portion of the amount paid.

6. Customer responsibilities

  • Be ready at the pickup point at the agreed time. Waiting beyond the complimentary window may use package hours or extra-hour rates.
  • Do not exceed the permitted passenger count. Overloading is not allowed.
  • No smoking, alcohol consumption inside the cabin, or carrying illegal, hazardous or inflammable goods.
  • Treat the driver courteously. The driver may refuse unsafe routes, off-road tracks or instructions that violate traffic law.
  • Any damage to the vehicle, interiors or fittings caused by passengers will be charged at actuals.
  • Keep valuables with you. We are not responsible for items left in the van.

7. Driver, vehicle and safety

  • Vehicles are chauffeur-driven. The driver decides speed, rest stops and whether a route is safe.
  • On long outstation duties the driver must get adequate rest. We may require a second driver or a night halt — this will be discussed at quoting.
  • In case of breakdown we will arrange an alternate vehicle as soon as reasonably possible. We are not liable for onward flight/train/hotel costs arising from traffic, weather, bandh, or delays beyond our control.

8. Airport and timed pickups

Share the flight/train number. We track on a best-effort basis. Flight delays should be messaged on WhatsApp. Extra waiting is billed as extra hours. We recommend building buffer time for airport drop duties.

9. Weddings, events and multi-vehicle duties

Decor, name boards and extra waiting for baraat or functions must be agreed in advance. Damage from flowers, tape or glitter may be charged. Reporting time is part of billed duty hours.

10. Liability

Vehicles are insured as required for commercial use. Personal accident cover for passengers, if any, is as per the vehicle policy. We are not liable for indirect losses (missed flights, hotel no-shows, business loss) except where required by Indian law. Our liability for a booking is limited to the hire charges paid for that booking.

11. Website content

Photos, seating labels and amenities are illustrative. The assigned vehicle will match the booked variant as closely as possible. If a substitute of equal or higher category is provided, extra charges apply only if you approved a higher variant.

12. Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction.

13. Contact

R W Holidays, No 8 Library Street Doddakanahalli, Near Anjinaya Temple Street, Bangalore - 560035. Call +91 88800 22222 / +91 99646 55644 or email [email protected] .